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Are you loyal?
A
recurring nightmare for Realtors goes something like this: for six months
they've racked their brains, redone market evaluations to check pricing,
advertised relentlessly on line, done open houses, taken tour though, used the
local press in efforts to sell your home and still have not had an acceptable
offer on your home. It happens, often without good reason. The listing expires
and the owners decide to "take a little break." Meanwhile, Realtors combing "expireds" for listings
initiate contact and promise the moon. "We take your listing to Alberta (so does
every Realtor who uses the internet!), we advertise 24/7 until you're sold
(so does every Realtor using mls), we only charge 3% (all commissions are
negotiable down and UP at the time of sale -- bet they didn't tell you that), we
sell more (they don't tell you they're comparing a team of 6 to one individual.)
You catch my drift.
What wakes the Realtor in a screaming sweat from this
nightmare is when their client falls for this drivel...not only falls for it,
but signs with this competing Realtor, and not only signs with this competing
Realtor, gives them the price reduction you've been asking for for the last 60
days!
What drives the final stake through the Realtor's heart is when the
home sells (due to the price reduction) and the competing Realtor promptly
displays a big fat sold sticker on their sign!
If you have a Realtor
that's doing a great job for you, for pity sake, be loyal! They will get the job
done and they deserve your loyalty. Don't let someone else prey on your
insecurity or frustration. Simply let them know you have a great Realtor and
you're taking a break and kindly not to call you again. But, do bring
buyers!
Oh, that reminds me that's another hook, "I have a buyer who
would like a home like yours." Oh, really....why didn't they bring them buy
during the 1/2 year it was listed?! Ha!
Competition is always a good
thing, don't get me wrong. If you've had a dud Realtor, by all means do not
favour them with further business. There are many fantastic Realtors with high
ethical standards you could be using.
But if you have one of those great
Realtors already, one who is doing everything possible to bring you a successful
outcome...don't break their hearts! Stay true and stay loyal.
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We're Better Together
A year and
a half ago when I joined Sutton, it was a fledgling group of half a dozen
Realtors or less. It had been at one point a far larger company in the Vernon
area, but had wound down over recent years so that at the point of selling the
company in mid-2010, there wasn't much left. Enter Tamara Cinnamon, an earnest
and ambitious gal with a new broker's license! Tamara bought the company in part
after collaborating with some colleagues to see who would be drawn to work at a
different sort of real estate company.
I, for one, was all in! Here is
what I wrote for a newspaper announcement shortly after choosing the new Sutton
as my office: "It has been a dream of mine to work with a select group of
colleagues known for their creativity, hard work, ethical and fun-loving
approach to the real estate business. A group is assembling at Sutton that
speaks to this dream and it is with great delight that I make this move to be a
part of this dynamic office." It really was a leap of faith! But we would tell
each other in the early days, "we're going to be the best real estate office
anywhere!"
Early on we adopted the tag line, "We're better together."
It's so true. Each of us (up to 14 now!) works quite independently but thrives
on the supportive nature of the group. Together we've got over 100 years of
combined experience so there aren't many questions or dilemmas that we encounter that someone
of us hasn't experienced. We are genuinely glad when a colleague has a success
story and genuinely sorry when a colleague has a story of frustration. We
brainstorm ideas to improve each other's listings and endeavour to bring buyers
to each other's listings.
When one of us has to be away, there is no fear
of anything being missed -- there is no one here that I wouldn't trust to act
first and foremost in the best interest of my clients. I fill in for my realtor
friends here with the same passion that I handle my own
business.
Together we're able to shoulder in to many community projects
and to date in our little history have benefited: Habitat for Humanity, John
Howard Society, Gateway Shelter, Vernon Food Bank, Winter Carnival and numerous
other charities supported by us individually. A few weeks ago the "Sutton Scoop"
also started broadcasting on YouTube, highlighting other people and activities
that enrich the North Okanagan. When there is a need in the community we're able
to be counted on.
It is incredibly heart warming to see the success of
Sutton, to see the leap of faith landed those who took it not only onto firm
ground, but into great atmosphere! As broker/owner Tamara consistently
encourages the best in performance and life balance in herself and in all here.
Any suggestions about how to make the company better are met with welcome and
exploration. Being in a high stress industry, what an incredible gift to have an
office to walk into like this one. It's the professional version of Cheers!
(Remember the Boston Bar's theme song, "sometimes you like to go where everybody
knows your name; and they're awfully glad you came...")
We are better
together in house, and we are better together with all like minded individuals
and business we deal with. Never let anyone tell you that a real estate company
can't be as full of love and warmth as it is full of drive and professionalism.
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Word of mouth X 1,000,000
Mark my
words (no pun intended) businesses not aware of the power of social media and
the Internet are
in for a rude awakening. Like it or not, the consumer voice just got amplified
by a million -- so if you're not rolling out class service, the world is going
to hear about it!
Remember the songwriter whose guitar got ruined while
flying with United Airlines? He couldn't get satisfaction from the company so
wrote a song, performed it on Youtube and it went viral. Now over 12,000,000
viewers have seen the video, "United Breaks Guitars." Not the kind of
advertising they were looking for.
Papa Johns also found out the hard way
that the most junior of employees reflects on the whole company when in New York
an Asian woman
found she'd been referred to on her receipt as "lady *** eyes." She simply
snapped a shot of the receipt (used by employees to know who to give the
specialty pizza to) and posted it on Twitter. It too went viral. Papa John's
head office was left scrambling to make amends and make sure it didn't happen
again.
New on the scene is a website co-founded by the songwriter of
"United Breaks Guitars", Dave Carroll. It is called Gripevine.com and that is also the web address.
This site is to give consumers a public forum to be heard about any
dissatisfaction or business horror story they might have. Companies will have
the opportunity to subscribe to the site and address issues as they
arise.
Right now, not in the distant future, consumers have a means of
leveraging word of mouth to astronomical proportions. Word of mouth is now times
a million.
What I love about this is the pressure it puts on business to
heighten customer service and satisfaction. What I hate about this is that it
encourages the power of word of mouth to accentuate the negative.
In a
complete inspired counter move I'm beginning the Greatvine.ca! Brenda Ellis
is a computer whiz in my Sutton office and we've already purchased the domain.
I'm going to hashtag
#greatvine and keep
these public areas to emphasize the great experiences we have with a person or a
business. Stay tuned and help with the grass roots endeavour to highlight
companies doing a wonderful job with fantastic customer service. Each day that I
post a blog I will also post a great business at #greatvine.
The news is
an easy way to see how slanted and consumed everyone is about what is wrong.
Over a long weekend you would never see this report, "3,500,000 people travelled
the highways safely over the long weekend." But, you sure would hear, "2
fatalities litter BC roads!"
Closer to my business, you would hear about
the home sales from hell, but not that over 95% of all organized real estate
transactions complete happily and without complaint. (In BC we do have a gripe
outlet named the Real Estate Council of BC!)
Until we get the web site
launched do join in the Twitter hashtag campaign to emphasize the business
people you respect and recommend!
I encourage you to use your voice
primarily to emphasize what is right in business. But for those businesses that
just won't step up and provide excellence....let 'em have it with both barrels!
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Yes, you should have an inspection!
So, you've
found a home you like, you can afford and is in the right neighbourhood. I liken
this to picking out a video in the store (a fading experience!). You've got it
locked up, but you haven't paid for it yet.
One of the most important
things you really must do, unless it is a new home under warranty, is to have
the home inspected. I know some people's brother's cousin's uncle has built
homes and could come do a walk through. Worse, some buyers have done bathroom
renos so know homes.
Worst, you saw a Mike Holmes show and know what to look for....
The best
money you'll spend is on a professional inspection. The inspector I favour has
had 30 years in the trades (carpentry, heating & cooling) prior to becoming
an inspector. All inspectors are definitely not created equal so do look for a
solid recommendation. Now in B.C. inspectors do have to be accredited so that
helps consumers.
An inspection does many things, one of which is
shielding you from buying a home with any major faults. Another thing is to
point out little fixes that will be necessary either immediately or in the next
few years. Delightfully most inspectors also produce a manual for you on your
home with descriptions and instructions on when to consider replacements and
what kind of materials have been used in the construction of your
home.
I'm in my 8th year of real estate and have had to collapse
less than a handful of deals based on severe problems. I have had price
negotiations based on significant but not deal breaking problems as well. Always
I pre-frame clients
that an inspector will find some fault -- but that we're not nit picking (most
contracts have a threshold for inspections: any problem over a certain amount
requiring immediate repair of either a set amount or percentage of sale
price).
In a home that's not new you should expect comments on usual wear
and tear. Minor things are not deal breakers, only information.
What
constitutes a deal breaker? Major foundation issues, unsafe building materials,
poorly done additions, roof leakage, poor insulation, faulty wiring, things of
this scope. What constitutes price negotiations? Anything over and above the
agreed upon amount for normal wear and tear, i.e. you find out the 7,000 furnace
is on its last gasp.
Once you've purchased the home there is no turning
back. If two days after you buy the stove goes kaput...it's your stove! The only
recourse you have for compensation would be if there was a latent defect (one
not easily discoverable by inspection) that the seller's knew about and failed
to disclose.
Ballpark price for an inspection is 450 - 500 and is the
best money you can spend. Obviously a great Realtor is going to make sure all
other subjects are met before asking you to pay for an inspection. (You'd hate
to pay 500 then find out you couldn't get insurance or that there was a problem
with the home title.)
So, yes, always yes, you should have an inspection
and you should use a licensed, professional, well recommended, honest,
knowledgeable inspector!
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Is your heart in your home?
Home is
massively important to me. I can't begin to describe how much I love pulling
into my driveway and seeing my little yellow house. It is a humble home, but
full of colour and the presence of my dogs and objects of art and photos that I
love. Very commonly I am told by guests how deeply they relax there and how it
reminds them of a home they loved from growing up.
On the bleakest of
days when I nestle in at home and light my wood stove -- it's a little coffee
coloured wood stove with glass front -- all is as it should be in my world. Home
is sanctuary, creative space, play space, work space. It is where I go to rest,
rejuvenate,
create, entertain, laugh and commune.
I have lived in houses that were
not a good fit for me. Rather like having a pebble in your shoe, you can be
thankful for having shoes....but the fit is uncomfortable and distracting. The
quest for home is a driving force and one that should be
respected.
Perhaps this is why home buying is often an emotional
decision. Logically someone is looking for a town home that's brand new yet fall
in love with an old character home they drive by one the way. (There is a slang
expression, "buyers are liars" in the real estate profession. This is not meant
to be rude but to indicate that often a buyer thinks with their logic that they
want one thing and end up buying something else entirely based on the draw of
their heart.)
Many people I take house hunting know within seconds of
walking into a home whether it is for them or not. Part of my job is to make
sure it's not something easily altered that is the barrier if they don't like
it. Is it the smell? Is it because the walls are yellow or the carpet pink?
Cosmetic changes can be made easily. So, take your time to see if the home
speaks to you in any meaningful way.
A great Realtor will try to get to
know you, what makes you tick, what makes you comfortable. We're not being
nosey...just investigating clues to help you find the home that wows your heart.
There are few things more satisfying to a great Realtor that watching your
expression when you find the home for you!
When you buy a home to live
in, live in it! That might sound funny, but so often people will use all neutral
colours or the most generic taste in furnishings instead of tricking it out just
for their joy. But that's a blog for another day....are you buying to live there
or buying to flip?
I wish for everyone the deep and satisfying joy of
having your heart in your home. If you're living somewhere that doesn't fit
you...call me. We need to talk. Don't let a few weeks of inconvenience stop you
from being at home in your home.
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Mind your manners, dipstick
Whenever I
deal with someone who is without manners, this thought always comes
to mind: "Charm school called, your refresher course is overdue." How on earth
did we ever equate power in business or excellence in the arts with someone
getting away with the behaviour of a rotten toddler? Is is shows like "The
Apprentice" modeling the Donald Trump style of business manners? Or the diva's
demands for their dressing room that somehow normalizes horrid manners for the
"elite" in their fields?
Closer to my field of expertise, I can't believe
it when the first words out of any Realtor's mouth upon receiving a written
offer on one of their listings aren't, "thank you." I don't care if it is the
worst offer ever to hit the Okanagan. It still merits a thank you. Whatever
respectfully follows in negotiations is fine, but the missing manners at the get
go creates a horrible environment for successful outcomes.
Years ago I
wrote an offer on a townhome, just days after it was listed and at
almost full price. In error I dated the contract incorrectly by a day. Believe
it or not I was sitting at my desk (not in this brokerage!) and whomp, the listing realtor
dropped the contract in a heap over top of what I was working on and declared,
"This contract is a mess!" I was gobsmacked. Really? A simple date change all
that's needed and you're treating the offer like a bag of burning dog dung? How
incredibly rude. Thankfully, in the interest of best serving my client, I
continued to deal with Mr. Jerkwater.
In case you're wondering when it's
appropriate for a professional in ANY field to be rude to a colleague,
assistant, client, audience....the answer is a resounding NEVER! It is not cool
to be short and sharp with people. It is not lofty to treat someone in an
undignified manner. Ever. Ever. Not only that, it's incredibly stupid! Imagine
how much further any high maintenance knob would advance their business and
their art if by behaving decently they encouraged the cooperation and talents of
those around them.
Having enjoyed some wilderness adventures along the
way I tend to measure people up by how they would behave in a leaky canoe going
through rapids. When there is no audience, no paycheck, no fan fare and loads of
life and death stress....what are we made of then? From my observation I'd
readily choose many in humble positions before choosing someone with an inflated
sense of who they are and what they're worth.
We're all people. We all
put our pants on one leg at a time. Everyone deserves the dignity of your
respect. OK, well...almost everyone. How many criminals and sociopaths are there
that you run across!?
As far as the world of Realtors go, the prima donnas are going the way of
the dodo bird. The
arrogant tyrants will not last. The up and coming ethical, professional,
cooperative and thankful Realtors are taking over the world! Well...starting the
takeover! Phew.
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What's it worth to you?
There is
an urban legend involving Picasso I thought of today. As the story goes, Picasso
was in a restaurant dining with a friend when a woman approached him. She
apologized for the interruption but told him he was her favourite artist. She
begged him to sign her dinner napkin and promised she'd pay him whatever he
asked if he would just take a moment to do that. She repeated that she would pay
him whatever he asked. Picasso signed the napkin and when the
woman asked him what she owed him he told her $20,000. She gasped, "but it only
took you 30 seconds to do that!" To which he replied, "No, it took me 20
years."
Sometimes people think Realtors get paid too much on a successful
sale. After all, if you broke it down into hours it seems a disproportionate
amount. What is underestimated is the amount of training, knowledge, experience
and accuracy a great Realtor brings to the equation. What is also underestimated
is the understanding that a Realtor generally does not get paid until and unless
they're successful! Just because they work hard does not mean that they receive
a dime until and unless they've done their job.
Are there lazy Realtors
just in it for a quick sale? Of course. There are duds in any profession. But
you will hear me say again and again, a great Realtor is worth their weight in
gold. They will make you money, save you money, steer you in the right path to
optimise one of THE MOST IMPORTANT investments you ever make. They will lose
sleep finding you the most perfectly suited home for you and your family...and
your critters. They will hold your hand, fill you in and advocate for your
interests like a badger on steroids.
A great Realtor is not a one hit
wonder; they're invested in you and your future. They are educated, experienced,
superb negotiators, knowledgeable, know their area and most importantly know
you! If you don't think in terms of having a Realtor in the same way you think
of having an accountant or a doctor or a dentist, you certainly
should!
Jumping from pillar to post with one hit wonders in the real
estate profession is no different to your long term goals than if you had a
different investment counsellor every time you made an investment decision. You
stay loyal to the investment guide who knows you, knows your goals, knows your
capacity for stress, knows your tolerance for risk, knows your family. As a
great investment counsellor a great Realtor is with you in the good and bad
market cycles advising on timing and strategy.
Given the amount of risk,
stress, uncertainty, drama, learning and liability a great Realtor lives with
every day it does not take them several hours or days to successfully market
your home. It does not take them hours or days to successfully find you a home.
It takes them years of experience gained long before you ever met.
What's
it worth to you to have a great Realtor? It's priceless.
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Here are some vital considerations for what to look for in a Realtor; bearing in mind you will entrust this person with negotiating the largest purchase or sale of your life. 1. Find a realtor who is genuine and trustworthy 2. Find a realtor who is full time in the Real Estate industry 3. Find a realtor who stays educated and up to date 4. Find a realtor who takes pride in sleuthing 5. Find a realtor who works with a company known for integrity 6. Find a realtor who wants what is best FOR YOU not for them! 7. Find a realtor who loves where they live! 8. Find a realtor who is not a snob! 9. Find a realtor with great instincts and perception 10. Find a realtor who negotiates strongly and clearly 11. Find a realtor confident enough to know their worth! (If they can't negotiate well on their own behalf...how good will they negotiate on yours?) 12. Find a realtor who will not only point you in the right direction; but advise you of consequences of a risky choice. 13. Find a realtor past clients still love! 14. Find a realtor chasing quality over numbers 15. Find a realtor that listens to what you say; and listens to what you don't say! Of course; you have lucked out and need look no further! Call me! 250-306-2384!
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If my favourite aunt fell in love with a home I knew had significant issues, the conversation might go something like this..."I know you love this place, however this strata has serious issues with leaking..." I see being a realtor as being a trusted advisor, not a manipulative salesperson. ALWAYS acting in the best interest of my clients and ALWAYS looking at the long view with and for them gives me credibility a one hit wonder never knows. We're not just here to make a sale; we're here to guide buyers and sellers truthfully. Most of us have had the experience of walking out of a change room in an outfit that looks worse on us than a recycle bag with twist ties only to have the salesperson say, "OH, that looks SO good on you!" NO it doesn't! Don't you have a lot more faith in the salesperson who simply does the no shake of her head and finds you something in a better colour or size? Does the simple fact of honest advice not build trust? Of course it does. Never be afraid to highlight the bad with the good of a home. When you then find the right home; your buyer will know it's not just like the 10 other "perfect" homes. What's more, they will respect you and send clients your way because everyone deserves and appreciates the "straight goods." Solid advice in any field is worth its weight in gold…as the saying goes, "don't piss on my leg and tell me it's raining." Keep it real. You'll have more money, make more friends and sleep better!
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Tuesday, February 22, 2011 The Lure Of Living In B.C. Real estate adviser Ozzie Jurock describes his passion for this province - and the reasons why he will always buy B.C. real estate. By Ozzie Jurock First off, I just love B.C. B.C.'ers have learned to become a "black belt in life" - that truly balanced life. Our environment is majestic (I am awed every time I ski), the climate is outstanding, and the views spectacular. There is a very special flavour here. Call it the crisp mountain air, the sweeping, wide-open spaces, the fresh ocean spray, balmy sunsets, golf in February and wine in September. This is the best place in the world to be, where you can enjoy that truly balanced life. People come here from all parts of the world (inward migration is at a high), bringing their individuality, their experiences and their business know-how. To work here is a privilege. To live here is a true blessing. To study here is a benefit. To worship here is a natural. In the whole world there is no place like it. It is paradise. So no great surprise, therefore, I am still buying B.C. real estate and here is why I think this province will continue to be a great real estate investment. 1. Values grow where people go. When employment rises, occupancy of apartments, houses and offices rises - and employment in B.C. will continue to rise. 2. We live in the world's most unreported inflation, which has driven real estate prices in Vancouver from $16,500 in 1965 to more than $1 million today. I believe that inflation will return worldwide and all hard assets - including real estate - will continue to rise, not necessarily in a straight line, but they will rise.
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Many years ago I did bookkeeping and payroll for a company in the booming metropolis of 100 Mile House, BC. One of the companies we did work for was Tip Top Radio & TV. It was there I met one of the finest salespeople I’ve ever known, John Krieger. It was in their staff washroom I used one day that I learned one of the most important rules of sales EVER. The slogan pasted on the door of the washroom was simply “Make a customer, not a sale.” John was never pushy but very knowledgeable; I once asked him if he knew of a good, cheap VCR player. He told me I would have to pick first between good and cheap! Beyond that, he found and sold me a very fine, secondhand player. I see so much shortsightedness in sales and service. Perhaps there was another slogan pasted somewhere that read: “Make the sale! Forget about the customer.” Musing about a recent offer I submitted outlines what I mean. On behalf of a fine client, first time buyer, I submitted a low offer (close to the top of what she could afford). We knew there was but a snowballs chance in Haiti that it would go anywhere. It was an estate sale so the bank was executor. The listing realtor, a well established professional, submitted the offer along with my cover letter. The bank flatly refused to counter the offer and suggested the client put forth her best offer and the bank would only then take time to “consider” it. Guess who banked at that institution? Guess who was going to get their financing through the same institution? You guessed it! The buyer. Imagine how well they think of their bank now? Imagine who is ripe to change banks in a heartbeat now? Not because the offer didn’t go, but because of the brusque, careless way the offer was rejected. Do you think it would have taken more time for the banker to first say “thank you for the efforts in bringing this offer?” (As an aside to my realtor colleagues, if the first words out of your mouth when receiving ANY offer aren’t “thank you” you’ve made a serious error.) Do you think the banker might have added, “We regret the offer is not in the range for acceptance…however perhaps one of our mortgage specialists could assist you to see if you can up the offer reasonably?” Do you think the buyer might have been proud of her bank? Do you think that spirit of goodwill might have been spoken about to friends and given my client a much stronger sense of loyalty to the bank? Some would argue that it’s a big bank, and the person rejecting my clients offer never met or dealt with her before. That’s true; but all of us are held accountable to whatever business name we associate with. End of story. If I treat someone miserably from Sutton in BC, rest assured the ripple effect could damage a Sutton Realtor in Ontario. Thus ends my little tale! Thank you John Krieger. Thank you slogan in the washroom. I’ve tailored my career around that simple rule of service: “MAKE A CUSTOMER, NOT A SALE.”
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When considering buying a property that has been foreclosed upon bear in mind that you don't always save money. You can get some good deals, but ALL OFFERS need to be subject free and be accompanied by a schedule that goes with it to the courts. The courts act as the vendor and can accept, reject or negotiate offers. All court ordered sales are "as is where is" meaning there is no recourse if you find a issue big or small after purchasing. Given your care with a good realtor such as myself and sufficient "buyer beware" there is no reason not to check out some of these properties. Give me a call for further discussion: 250-306-2384
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A recent testimonial; much appreciated! Thank you Beth for the wonderful experience of buying a house in Vernon. I live in Calgary and have wanted to move to Vernon for the last few years. To pick up and move to a new city as single woman is difficult enough, so I wanted someone that was honest and that I could trust. I came across Beth Marks' website and the first thing that caught my attention was a picture of Beth and her two dogs. Being a dog lover myself this automatically created a bond. What was also immediately evident as we started to communicate, was Beth's down-to-earth attitude, her honesty and her professionalism. It was also clear that Beth was a great communicator and her emails were always timely and prompt. The first thing Beth asked me to do was to tell her a little bit about who I am and what I like. I could tell from our conversations that we shared a good understanding of our goals and that original feeling of trust I had in Beth was now firmly confirmed. Obviously being a good listener and a people person, Beth easily suggested areas of residence most suited to me. As we emailed more I realized with Beth's guidance that Coldstream was the area for me. Now that we found the area, it was just a matter of finding that perfect house. Beth would send me specs of houses over the internet and we soon came up with a list of prospects. Next Beth suggested that I come to Vernon to look at the Coldstream area and get a first hand look and feel. From the moment that I got into the car I felt at ease. It felt like I was driving around with a friend. We saw plenty of houses and Beth was right from the start-- I did fall in love with Coldstream. The day flew by with several showings. Beth's integrity and professionalism, her humor and old-world-wisdom made for a very productive day. As the day drew near, we went back to see a house I particulary loved. I told Beth I wanted to go home and think about it. I didn't take long as I phoned Beth the next day and made an offer. Beth was very efficient and by that evening she closed the deal and I got my dream house!!!!!!!!! Beth, I can't thank you enough! I have bought a few houses in my time, but this experience was definitely my favorite. You just made it so easy. Thank you Sandy
From the Joles Family My husband and I would like to commend Beth Marks on her professionalism and integrity during the sale of our home and acreage.
One of the biggest challenges for us when selling our 40 acre property was having an agent who was knowledgeable. Beth spent many hours with us walking the acreage and learning what it was all about. Beth was also present at each and every showing of our home; this was very efficient as she was able to answer any questions that were had on the spot. It saved hours of calling back and forth from client to realtor. Beth was very respectful of our home and property when showing and always gave us a timely ‘heads up’ before a viewing.
Beth also provided us with copies of all advertisements of our home and property and kept us informed of all enquiries.
Thanks for everything Beth! Your services were very much appreciated.
The Joles Family From Cindy Hamblin & Shane Rilling Just a quick note to thank you for all your guidance, advice and support with the purchase of our home. You couldn't have done a better job!
From Edythe Bobey I am very pleased Beth sold my property in the Coldstream. Beth proved to be very knowledgeable with the intricacies of the real estate market and very thorough with every aspect of the sale. Within two days of my phone call, the property was listed and REALTORS were visiting. Beth advised within a two week period that she had an offer which was within my asking price range. Of course I was delighted. I am still amazed at the speed and finesse of this very charming lady who went out of her way and beyond any expectation to have everything go smoothly and I greatly appreciate her efforts. I would certainly recommend her to any buyer or seller! From Ron & Dawn Schneider: You have been the perfect realtor and new friend - we so enjoyed your easy way and your professionalism. As you know our search for the perfect home has been a very stressful time for us but with your character and humour you helped eliminate the problems. Beth, we appreciate the time and effort that you put in to our home search - we never took your time and good work for granted - please know that - you went beyond what was normally expected and I hope our anxieties didn't mask our appreciation! From Bo at Investek: "I refer my clients to Beth so when it came time for me to purchase my own properties I only thought it logical I practice what I preach. I gave Beth my wish list, she zeroed in on the location that I specified and watched the market for me I didn’t have to waste days viewing several properties. She listened, she did her research, and she provided sensible and reliable service. When I refer my clients to Beth, I speak from experience. Thanks Beth for working with me and my clients as a Team!" Bo Jurcevic From Corey Tomiye: "First let me say when it comes to looking after your clients best interest and your integrity there is no one out there that is better!"
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